Service and Warranties

Our goal is to fully satisfy the needs of our customers. To do this, we offer the best warranties on today’s market, professional training and excellent after-sale services.  All our warranties apply exclusively to a manufacturing defect or in a case of premature wear and do not cover breakage caused by improper handling by the user. ECODETOX is responsible for these warranties; they are not the responsibility of regional representatives.

Satisfaction warranty (30 days):

  • Refund of your purchase in the first 30 days.
  • Equipment must be returned in good condition.
  • The previously charged amount for transportation is non-refundable.
  • 80 percent of the remaining amount of the invoice (excluding transportation) will be credited.

Replacement warranty (3 months):

  • Full replacement of your equipment or accessory if it does not comply or breaks down in the first 90 days following the date of purchase.
  • All transportation fees will be covered for the replacement.
  • The main device and its accessories (ionizers, wristbands, belts, copper rods and power supply) are covered by this warranty.

Repair warranty (2 years):

  • Repair (parts and labour) of your main unit and its power supply.
  • Accessories (ionizers, wristbands, belts and copper rods) are not covered by this extended warranty.
  • If we have to repair the defective device, this warranty does not cover transportation fees from your address to our workshop. However, return transportation after repair will be covered.
  • For international sales (excluding Canada), in case of breakage, we will provide technical expertise by phone or email in order to perform the repair in your area. We will provide the necessary parts and accessories for free.
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